All returns must be authorized by AGS prior to receipt. Product must be returned within 90 day of purchase. Authorizations are valid for 30 days. Return goods authorizations can be arranged either phoning Customer Service at +60-82-238-189 by contacting our sales representative. Unauthorized returns may be returned to customer at customer’s expense, destroyed by us at AGS's discretion, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
Customer must notify our office of any shipping errors or disputes within three (3) business days of receipt. Products shipped in error by AGS are freely returnable for full exchange, provided that such returns are made within thirty (30) days of receipt.
Please contact our Quality Control Department at telephone number +60-82-238-189 or via email firstname.lastname@example.org to initiate a complaint. You will receive an acknowledgement letter within 24‐48 hours via e‐email or 3‐5 business days via mail.